Terms and Conditions
Cancellation Policy
Notice of cancellation must be given in writing:
- free of charge within 7 days of booking (unless that falls within 8 weeks prior to start date)
- more than 8 weeks prior to start date, loss of deposit
- less than 8 weeks prior to start date full fee (€50 if replacement client found)
Should you wish to change the date of your course/activity more than 8 weeks prior to the start date we will take a €50 admin fee. No amendment is possible within 8 weeks of the course/activity start date unless agreed otherwise.
Chamonix Experience reserves the right to cancel any course if there are insufficient numbers. If the course you have booked is cancelled you will be given 4 weeks notice and the opportunity to change date at no extra charge. We will make a full refund if other course dates are unsuitable.
Should you wish to terminate a course or activity for whatever reason at any stage of the course or activity, you are not entitled to any refund unless agreed otherwise.
Courses and Activities
Chamonix Experience and our guides reserve the right to change proposed venue, mountain objective, route or activity booked should we believe that continuing with the proposed itinerary would place you, any course member and/or guides at undue risk due to unfavourable weather, conditions and/or client ability. This applies to all courses and activities.
Chamonix Experience is not responsible for consequences of strikes, industrial action, sickness, government intervention, weather conditions or other untoward occurrences that might affect our activities or courses.
Refund Policies:
Private Guiding
Private guiding will run regardless of weather conditions. It is up to the guides to make a suitable programme in order to optimise time.
If, upon mutual agreement between the guide and client(s), it is decided to cancel the activity altogether and the guide has agreed not to be paid, there will be a refund of the guide’s fee, less an administration fee of €50.
Courses, Adventure Programmes and Activities
Courses will run regardless of weather conditions. It is up to the guides to make a suitable programme in order to optimise time.
3 Day Mont Blanc
The training day will run regardless of weather conditions. Our guides reserve the right to make a suitable programme in order to optimise time.
Should the guide deem the client to be unsuitable (fitness, technique, etc.) to climb Mont Blanc, the guide will alter the venue accordingly following mutual discussion with the client(s). There will be no refund.
If the weather and/or the conditions are bad during the Mont Blanc days, it is up to the guide to alter the venue accordingly following mutual discussion with the client(s).
If, upon mutual agreement between the guide and client(s), it is decided to cancel the Mont Blanc climb altogether and the guide has agreed not to be paid for this segment of the climb, there will be a refund of the guide’s fee, less an administration fee of €50.
Insurance
We highly recommend a cancellation and curtailment insurance to all our clients in case of last-minute travel changes or injuries.
It is the client’s responsibility to make sure that they have satisfactory insurance cover for all activities that are to be undertaken. This should include helicopter rescue, repatriation and hospitalisation costs in case of an accident.
Chamonix experience can arrange the Sport Assistance Card (SAF). This costs 55€ per year from required start date. Please enquire at the Chamonix Experience office for the insurance policy. A similar insurance can also be obtained through the BMC (www.thebmc.co.uk tel: +44 (0)870 010 4878).
Meeting Instructions
Clients are requested to present themselves to a Chamonix Experience staff member at the Chamonix Experience office in the Alpcenter, 141 rue Charlet Straton, Argentière during office hours on the day prior to the course/activity start date.
Accommodation
For our summer courses, we have chalet accommodation at the Yeti lodge, well-suited for groups. Yeti lodge is located in the charming village of Argentière close to our office and sport shop for your convenience. Breakfast, afternoon tea and three-course dinner is prepared by your chalet host and included throughout the whole course. Lunch packs are provided as well.
For our winter courses, bed and breakfast accommodation is provided in a 2-star hotel.
For both our summer and winter courses, we reserve the right to change accommodation location if necessary.
Other Matters
We make every effort possible to make sure that our website is up-to-date with correct information, but cannot be held responsible for any inaccuracies.
RELEASE AND ASSUMPTION OF RISK
I ACKNOWLEDGE THAT I INTEND TO PARTICIPATE IN AN ORGANISED COURSE OR ACTIVITY WITH CHAMONIX EXPERIENCE AND AM PHYSICALLY FIT FOR THE ACTIVITY I HAVE CHOSEN.
I ACCEPT THAT DURING THE COURSE I WILL EXPERIENCE SPECIAL CONDITIONS PARTICULAR TO MOUNTAINOUS AREAS, e.g. HIGH ALTITUDES, DIFFERENT TERRAIN AND WEATHER PATTERNS AND, DEPENDING ON THE ACTIVITY, DIFFERENT LIVING CONDITIONS.
I ACKNOWLEDGE THAT CLIMBING, MOUNTAINEERING AND SKIING ARE HAZARDOUS ACTIVITIES WITH THE RISK OF SERIOUS INJURY OR DEATH AND BY SIGNING THIS BOOKING FORM I ACCEPT ALL ASSOCIATED RISKS. NEITHER CHAMONIX EXPERIENCE NOR ANY OF ITS GUIDES OR STAFF MEMBERS WILL BE MADE LIABLE FOR ANY ILLNESS, INJURY OR DEATH OCCURRED DURING OUR COURSES OR ACTIVITIES.
IN CONSIDERATION OF, AND AS PAYMENT FOR, THE RIGHT TO PARTICIPATE IN SUCH ACTIVITIES AND THE SERVICES AND FOOD ARRANGED FOR ME BY CHAMONIX EXPERIENCE, I HAVE AND HEREBY ASSUME ALL THE ASSOCIATED RISKS AND WILL HOLD THEM HARMLESS FROM ANY AND ALL LIABILITY, ACTIONS, CAUSES OF ACTION, DEBTS, CLAIMS AND DEMANDS OF EVERY KIND AND NATURE WHATSOEVER WHICH I NOW HAVE OR WHICH MAY ARISE OUT OF OR IN CONNECTION WITH MY TRIP OR PARTICIPATION IN ANY OTHER ACTIVITIES ARRANGED FOR ME BY CHAMONIX EXPERIENCE. THE TERMS HERE OF SHALL SERVE AS A RELEASE AND ASSUMPTION OF RISK FOR MY HEIRS, EXECUTORS AND ADMINISTRATORS AND FOR ALL MEMBERS OF MY FAMILY, INCLUDING ANY MINORS ACCOMPANYING ME.
WHEN MAKING YOUR BOOKING IT IS IMPLIED THAT THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED CHAMONIX EXPERIENCE BOOKING TERMS AND CONDITIONS AND WILL ABIDE BY THEM.
SARL Chamonix Experience
141 rue Charlet Straton
74400 Chamonix Mont-Blanc
SIRET: 44059232700017
Etablissement habilité Tourisme par arrêté préfectoral H.A.074.04.0013
RC Professionelle: AXA no. 3736598704
